RETURN POLICY


Last updated January 01, 2026

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at office@nasar.com.au to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Northside Appliance Spares & Repairs
Attn: Returns
RMA #
189 Robinson Rd E
Geebung, Queensland 4034
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

     ●     Factory seconds

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     A 10% restocking fee will be charged for all returns.
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     We do not offer refunds if you change your mind, find a cheaper price elsewhere, decide you no longer like the product, or find that you have no use for it.
     ●     Electrical items cannot be returned once they have been fitted or installed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

0739184900